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Applied Net 2017 Keynote Speakers


Admiral William H. McRaven

Admiral William H. McRaven

Admiral William H. McRaven will keynote at Applied Net 2017, drawing from his extraordinary experiences as a four-star admiral and commander of U.S. Special Operations Command where he led counter-terrorism operations worldwide. Listed as one of the world’s greatest leaders by Forbes Magazine in 2015 and a #1 New York Times bestseller, McRaven will share impactful narratives, lessons and insights on authority amidst turmoil and instability, the force of teamwork and personal initiative, resilience in the face of opposition, and the unconditional importance of never giving up.


Tony Hsieh, CEO of Zappos

Tony Hsieh

Tony Hsieh, CEO of Zappos and bestselling author of Delivering Happiness, will keynote at Applied Net 2017, discussing the importance of customer service, company culture and community. Named one of Inc. magazine’s “Top 50 Leadership and Management Experts,” Hsieh will speak about the history of Zappos, how he built his recognized, successful Zappos corporate culture and customer service model, and how he is creating a unique hybrid of corporation, community, and city to drive productivity and innovation both for Zappos as well as Las Vegas itself.


Reid French, Applied Systems

Reid French

Chief Executive Officer
Applied Systems

The Digital Transformation of Insurance
Consumer expectations are changing, driving transformation across the entire insurance industry. Reid French, Applied Systems’ chief executive officer, will discuss the opportunities created by the digital transformation of insurance and how Applied software can drive greater success and profitability for your business in our digital world. French will announce the recipients of the 2017 Pinnacle Award, the highest customer honor at Applied Systems. In addition, he will present the 2017 Applied Circle of Excellence awards, recognizing Applied Systems’ top employees for their exceptional achievements and continuous pursuit of excellence consistent with the company’s core values.


Brian Langerman, Applied Client Network

Brian Langerman

Chief Executive Officer
Applied Client Network

Building upon 30 years of Applied Systems users helping users, Applied Client Network CEO Brian Langerman will share his perspective and insights on how Applied Client Network is an essential resource for Applied users to make the most of their agency/brokerage technology. Brian will discuss the various ways members of the Applied Client Network community can benefit from education, resources and benefits that meet your unique business challenges head-on. As he shares the ways you can make the most of Applied Client Network membership for your insurance business, Brian will also highlight the collaborative efforts between Applied Client Network and Applied Systems to meet the evolving needs of a rapidly changing marketplace – now and in the future.


Michael Howe

Senior Vice President, Product Management
Applied Systems

Applied Product Portfolio: Capitalizing on Digital Innovation
The pace of digital innovation and change is accelerating across the entire insurance ecosystem. Technology is fundamentally improving how agencies and brokerages operate, collaborate with their carrier partners, and, more importantly, better meet the evolving expectations of those they serve, the insureds. In his keynote, Michael Howe will discuss a wide range of product innovation from Applied and how those solutions enable you to capitalize on the increasing pace of technological change and emerge as a stronger and more competitive business in the years ahead.


Kris Hackney, Applied Systems

Kris Hackney

Executive Vice President, Customer Experience
Applied Systems

Applied Customer Experience: Empowering the Digital Transformation of Insurance
Applied is keenly focused on providing customers with an exceptional experience, ultimately ensuring you deliver superior service to your insureds. In her keynote, Kris Hackney will discuss the Applied customer experience, including Applied’s investments in people, process and technology, and what it means to your business to ensure you gain the most value from your Applied software. Hackney will share insights on how Team Applied partners with agencies and brokerages worldwide to enable the digital transformation of insurance and supports their expanding role as a trusted advisor to their insureds.


Amber Bosma, Prins Insurance, Inc.

Amber Bosma

Prins Insurance, Inc.
Applied Client Network Chair

Amber Bosma, 2017 Applied Client Network Chair, will recognize the outstanding contributions to the Applied Client Network community and insurance industry during this annual awards presentation. Amber will highlight accomplishments of local Applied Client Network chapters, announce recipients of the Industry Solutions Awards, and acknowledge the dedication of Applied Client Network’s volunteers, committees and Board of Directors. Most importantly, Amber will discuss the power of a strong community driven by thousands of members.